Shipping Availability
Shipping availability may depend on the destination, product type, size or weight, customs restrictions, order value, and transaction type. Availability must be confirmed where necessary.
Shipping Policy
Shipping Policy
Shipping availability, costs, preparation, tracking, customs responsibilities, and delivery arrangements may vary by destination, item, and transaction type.
Shipping Costs
Shipping costs are calculated or confirmed according to the destination, item, and available delivery method. Free shipping is not promised unless it is clearly shown for the applicable order.
Processing and Dispatch
Estimated preparation and dispatch timing will be provided or confirmed for the applicable order. No fixed dispatch period is published unless confirmed for that order.
Tracking
Tracking information is provided when available for the confirmed shipping method. Real-time tracking availability may vary by carrier and destination.
Customs, Duties, and Taxes
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. JapanBrandAuction does not control these charges.
Delivery Delays
Customs processing, carrier operations, weather, public holidays, destination restrictions, and other circumstances may affect delivery timing.
Address Accuracy
Customers must provide complete and accurate delivery information. Incorrect or incomplete addresses may delay delivery or require further confirmation.
Restricted Destinations
JapanBrandAuction does not publish a country list unless verified and maintainable. Shipping availability must be confirmed where necessary.
Lost or Damaged Shipments
If a confirmed shipment appears lost or damaged, contact JapanBrandAuction promptly with the order information, tracking details, delivery status, photos where relevant, and a clear description of the issue. The matter will be reviewed according to the shipment, carrier information, and order circumstances.
Automatic reimbursement is not promised unless supported by the confirmed order, carrier process, or applicable policy.