Support routes
Use Contact for general enquiries, Dealer Application for account review, 提交人工出價審核 for lot-specific interest and 採購桌 for follow-up.
JBA Trust Center
Support Center
How professional buyers contact JapanBrandAuction for product questions, 人工審核 updates, dealer review, payment and shipment support.
- 狀態
- Draft / Requires Owner Review / Requires Legal Review where applicable
- Operating model
- Manual review, hosted payment, no automatic live bidding
Priority handling
Payment, deadline-sensitive 人工審核, unavailable lots, shipment problems and dealer blockers should be handled before general suggestions.
Information to include
Include lot number, auction source, account email, order or invoice reference, screenshots and a clear question.
Decision required
Owner must confirm support hours, response targets, escalation owner and official contact channels.