Context required
Messages should connect to lot number, bid review, dealer application, invoice or shipment when possible.
JBA Trust Center
Messages Guide
A future communication guide for buyer, staff and Buying Desk messages connected to lots, dealer review, payment and shipment.
- Status
- Draft / Requires Owner Review / Requires Legal Review where applicable
- Operating model
- Manual review, hosted payment, no automatic live bidding
No automatic closure
AI may summarize messages, but high-risk payment, legal, dealer or dispute cases should not be automatically closed.
Language support
Messages should respect the buyer account language where possible and keep official policy references consistent.
Decision required
Owner must confirm support channels, SLA, staff ownership, notification emails and archival rules.